FAQ

Are you shipping worldwide?

We are shipping to EU, USA, Canada, Switzerland, Norway, Ukraine, Mexico, Brazil, Morocco, Australia, New Zealand, India, UAE, Philippines, Hong Kong, Laos, Vietnam,
Singapore, South Korea, Thailand, Japan

 

Is it possible to return my purchased product?

Yes it is possible to return your products but please note that in case of a return there will be additional shipping costs.

 

Do you offer a warranty?

Yes. The product comes with a two-year warranty.

 

Do you offer repair service?

Yes, we offer repair service free of charge and have partners around the world who can assist you.

 

How can I change the record speed?

Your TONE turntable can play 33 and 45 RPM records. It features an electronic switch for the speed change. The On/Off switch has three positions: middle is OFF, right is 45 PRM, and left is 33 RPM.

 

Does my TONE turntable use a direct or belt drive?

Your TONE turntable is belt driven. Most of the high-end turntables are built with a belt drive because the belt is isolating the motor from the platter, which reduces vibration from the motor.

 

Can I change the cartridge?

The cartridge is a unique design specific to this turntable, which is optimal for it. Changing the cartridge can be tricky. If you damage or want to upgrade it however you can change the stylus, which is a way easier solution.

 

Can I change the stylus?

Yes. In the unlikely event that the stylus breaks you can change it. If you want to upgrade your stylus for even better there are three steps to improve your stylus from OM 10 and OM20 to OM30. Just contact us for more information.

 

Why does the tonearm work without a counterweight?

The tonearm does indeed have a counterweight that is the same diameter as the tonearm. What is unique about our counterweight is that it is made from a heavier material to balance and provide the optimum tracking force for this tonearm and stylus combination.

 

Why does the tonearm work without antiskating?

We manufactured a lightweight tonearm with a stylus from Ortofon. With a tonearm and cartridge combination that is super light, there will be less “skating.” Therefore, we don’t need clunky mechanical or magnetic anti-skating like you find with bigger, heavier tonearms. The anti-skating is integrated into the tonearm itself, and the ideal design-choice for our TONE turntable.

 

Why is there no tonearm lift?

Because of the light-weight tonearm and the flexibility of the stylus it is very unlikely that you damage the stylus or the record. However, as for all turntables and analog
products a certain caution and gentleness is necessary. Always take special care of your records for the best sound possible.

 

Does the Bluetooth connection compromise the sound quality?

Connecting your TONE turntable to your Bluetooth speaker is a very easy, fast, and affordable (or inexpensive) way to listen to your records. However, this means you
are listening to a digital signal not an analog signal. Also, most Bluetooth speakers produce mono sound in comparison to a hi-fi stereo system with two speakers. We
suggest you use a Bluetooth speaker for convenience and casual listening. To experience (or achieve) the best sound experience we recommend using a TONE turntable with a real hi-fi stereo system!

 

Is a TONE Turntable compatible with all available Bluetooth speakers?

Yes, we use standard Bluetooth protocols and tested the most common brands of Bluetooth speakers and they work perfectly fine. However, it is impossible to guarantee that all speakers and all brands will work. If you happen to encounter speakers that are not compatible, please contact us!

 

Is it possible to connect my Bluetooth headphones?

Absolutely! Using Bluetooth headphones works the same as connecting a Bluetooth speaker.

 

Can I connect a TONE Turntable to a regular hi-fi system?

Yes! Your TONE turntable comes with a built in phono-preamp. You can easily connect it to your amplifier and speakers at home. Your TONE turntable can also be connected to active speakers that have RCA inputs.

 

Where is the TONE turntable made?

TONE products are designed in Austria and manufactured in the Czech Republic.
TONE turntables are handmade, entirely from the European Union!

 

Who designed the TONE turntable?

The concept and development of the TONE turntable and its components was the brainchild of our small team of designers. We also received great support from our colleagues at Pro-Ject Audio Systems and Ortofon.

 

Why do I need the Care Pack?

Although we provide a dustcover (which we very much recommend using), it’s inevitable that some parts will always get dusty, especially while playing. In order to make your vinyl and stylus live as long as possible and to enjoy good sounding records, it is important to keep them away from dust. This is best accomplished using our Care Pack brush and stylus cleaner.

 

Why do I need a dustcover?

We recommend that you always use a dustcover. It protects the turntable, especially the record, and the stylus from dust. Dust on the record and the stylus will compromise the sound. When playing records, we recommend having the dustcover open or removed from the turntable entirely.

 

Why do I need the RCA cable?

When you want to integrate a TONE turntable into a classic hi-fi setup you need the
RCA cable to connect your turntable to your amplifier.

 

Can the turntable play while the dustcover is closed?

Yes. You can close the dustcover while playing.